Return & Refund

1. Order Changes or Cancellations

You may request to cancel or modify your order (such as size, quantity, or shipping address) within 4 hours of placing the order.

Please contact our customer support team at [email protected] to submit your request.

After the 4-hour window, Celalshop does not accept any requests for order changes or cancellations.

Note: Customers are responsible for ensuring that the shipping address provided is accurate. We are not liable for undelivered orders caused by incorrect address information.

2. Refunds or Exchanges for Defective Products

If you receive a product that is defective due to a manufacturing error or damage during shipping, we will offer either a free replacement or a full refund.

A product is considered defective if:

  • It is significantly different from the product description or preview.
  • It is damaged due to a production error or during shipping.
  • You received the wrong item compared to what was ordered.

You do not need to return the defective product. We encourage you to donate or give it away to someone who can use it.

Conditions for Refund or Replacement:

The request must be made within 30 days of receiving the item.

The product must be unused, unwashed, and in its original condition.

How to Submit a Request:

Please email [email protected] and include the following:

  • Order number.
  • Photo or video of the defective item along with a detailed description of the issue.
  • For printing errors: provide clear images showing the issue.
  • For sizing or placement issues: include a measuring tape, ruler, or similar item in the image.
  • Your complete delivery address.

Once we verify that your item qualifies, we will:

  • Send a replacement product at no cost, or
  • Issue a full refund, including any applicable shipping fees.

Refund Processing Time:

Refunds are processed within 24 hours of approval.

Refunds will be returned to your original payment method.

  • Credit cards: 7–10 business days.
  • PayPal: 3–7 business days.

If you haven’t received your refund within this timeframe, please contact us at [email protected] for assistance.

3. Cases Not Eligible for Refund or Exchange

We do not accept refund or exchange requests in the following situations:

  • The request is made more than 30 days after delivery.
  • The product is damaged due to customer misuse or improper care.
  • The customer selected the wrong size, product, shipping address, or entered incorrect personal information.
  • The item has been washed, worn, stained, or damaged by the customer.
  • The item was purchased during a promotional or clearance event.
  • The customer changed their mind or no longer needs the item.

4. Lost Orders

We are committed to assisting with orders that are lost during shipping.

Once your order is confirmed as delivered, you will receive a confirmation email.

If you have not received your package, please first check:

  • Your mailbox and delivery area.
  • Your security camera (if applicable).
  • With your neighbors or your local post office.

If you are still unable to locate your order after these steps, please contact us within 30 days of your expected delivery date and provide:

  • Order information.
  • Verified shipping address.
  • Confirmation from your local post office that the package was not delivered.

We will send a replacement or issue a refund to the original payment method, depending on your preference.

Note: We are not responsible for orders that are lost or returned due to incorrect shipping addresses or refusal to receive the shipment.

5. Other Requests

If you have any questions or need assistance, please contact our customer service team via [email protected].

Thank you for your understanding and cooperation.